Ordering & Payment Methods
ORDER CANCELLATIONS OR CHANGES
If you have any changes or would like to cancel an order, please contact us as soon as possible and be able to provide your order number and email. If the order is caught in time, we can fix the issue prior to shipping. If not, we will find the best solution to fix the issue at hand.
PROBLEM WITH ORDER OR RECEIVED WRONG PRODUCT
Please Contact Us with your name and order number, and a GLAMCOR Customer Service Representative will respond to you as quickly as possible.
Payment Methods
GLAMCOR accepts the following credit cards: Visa, MasterCard, American Express, Discover Card, and PayPal
Please note: For your security, the billing name and address must match the credit card used for payment. We reserve the right to cancel any order that does not match this criteria. Our Credit Card Fraud Prevention Department will contact you if any further information is needed in order to securely process your order.
Payment authorization
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Payment authorization holds
When placing an order using a credit card, two transactions will be posted to your account:
1) When your order is authorized, the issuing bank for your credit card will place a hold on the funds in your account in the amount of your purchase. This action reserves the funds for the pending charge.
2) Once you are charged (when we manually process the order, not when Shopify authorizes your order), funds for the purchase amount will be removed from your account.
If the order is altered or cancelled prior to shipment, the charge may vary from the amount of the authorization hold. If an order is cancelled, the issuing bank will remove the authorization hold. For details on the removal of authorization holds, please contact the issuing bank's customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization holds.
Payment charges
The credit card used for your purchase will be charged when your order has been manually approved by a member of our GLAMCOR team. If you have any questions, please Contact Us.