Shipping policy

United States

Orders to US addresses ship from our New Jersey warehouse.

Ground Shipping generally takes 3–5 business days.

UPS 2nd Day Air (order by 11am EST)

– If your order is placed before 11am EST, the order will arrive 2 business days after the order is placed.

– If the order is placed after 11am EST, the order will arrive 3 business days after the order is placed.

UPS Next Day Air (order by 11am EST)

– If your order is placed before 11am EST, the order will arrive 1 business day after the order is placed.

– If the order is placed after 11am EST, the order will arrive 2 business days after the order is placed.

UPS Next Day and 2nd Day Air do not deliver on Saturday & Sunday.

International (outside the US)

Orders to addresses outside the US ship from our international warehouse by DHL Express for a flat rate of $65 USD. Orders usually ship the same or next business day, and delivery typically takes 1–2 weeks depending on the destination.

Duties & taxes: Import duties, taxes and customs fees are not included in your order total. They are the customer's responsibility and are collected by DHL or your local customs authority on delivery.

Customers in China and Hong Kong may see SF Express shipping options at checkout.

Two related things to check:

Returns policy: your Refund policy already has a non-US section, but it says international returns ship back "to the shipping origin or to our US location." If returns should now go to Shenzhen, that line needs updating too.
Product pages: many still say "Outside the US: Ships same or following business day by DHL Express." That matches the new policy, so no change is needed there.